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Frequently Asked Questions

The answer to your question may be on the site, so we invite you to look through our FAQ (Frequently Asked Questions).

1. QUESTIONS

Rental procedure

Accidents, cancellations, theft, etc.

Customer account

Payment methods

Products

2. Answers

Rental procedure

Why hire skis online ?

Online reservations on www.skiset.co.uk are unquestionably the fastest and least expensive way to hire your boardsports gear.
In fact, you will save at least 10% on store prices.


How do I choose the date for my first day of rental ?

The date chosen in the reservations system is the date for taking possession of the equipment; you can pick up the gear the day before, starting at 4pm.br /> For example: 1st day of rental on the 6th of February, the customer can pick up the equipment on 5 February after 4pm.


How do I choose the date for my last day of rental ?

The date chosen in the reservations system is the date for your last day of skiing; you can return the equipment the next morning before 10 am.
For example: last day of rental on the 12th February, the customer can return the equipment 13 February before 10 am.


I have a promotional code. How can I use it on www.skiset.co.uk ?

You have to enter it on the first page of our system, under the heading Do you have a specific promotion code ?


Is it possible to hire only skis/snowboards ?

Yes, just untick the box for boots and/or helmet.


Is it possible to hire only ski/snowboard boots?

No. To do that, please contact our store onsite directly.


Do I need to hire poles ?

Poles are included in all our ski packages.


I made a mistake when giving my size/height/weight; what should I do ?

Our shops rental stock is large and sufficiently diverse in sizes and heights to equip all our customers without problems.
Your comfort and safety are our priorities. You won't have to pay any extra charges at the store if the category of the equipment you hire matches the category of the gear you reserved.
However, if you chose the wrong category, the rental shop may ask you to pay a surcharge at the store.


Is helmet rental included in the children's packages ?

You have the option of reserving children's packages online with or without helmets. In keeping with mountain area doctors' recommendations, we strongly recommend you hire helmets for your children for their protection.


Is the shop open on Sunday morning? What are the shop's hours ?

During the winter season, all Skiset shops are open all day Saturday and Sunday. To find out the hours of a particular shop, please consult the page for the relevant Skiset outlet under the heading "Your Skiset shop".


I haven't received / I lost my exchange voucher; what should I do ?

You can reprint your exchange voucher directly from your customer account.


How can I modify my reservation that's already paid for ?

You can modify your reservation through your customer account.


Possible modifications:

  • Your contact information
  • Your password
  • Your destination (if the start date hasn't passed)
  • Your dates (if the start date hasn't passed)
  • The equipment hired (if the start date hasn't passed)
  • Warning : these last changes are subject to the general terms of sale that govern rules for cancellation.

Procedure:

  • Choose the reservation concerned (if you have more than one)
  • Click the "modify" button
  • Validate once you have made the changes
  • Print the new exchange voucher

Can you guarantee me availability of a specific model ?

Yes, if you selected it in the "I am choosing skis myself" menu, your order is either fulfilled or refunded. (If the selected model is not available, you are upgraded.


Can I get an invoice ?

You can print your invoice(s) through your customer account.


Accidents, cancellations, theft, etc.

What happens in the event my order is cancelled ?

See our general terms of sale: Article6


What happens if I break my ski equipment or it is stolen ?

First scenario: I've taken out breakage/theft insurance on the www.skiset.co.uk site
The insurance assumes responsibility for all costs; you have nothing to pay to the shop. For equipment theft, you must file a report with the police. At the shop, you will fill out a theft/breakage report.


Second scenario : I have no breakage/theft insurance
See the shop directly for details of the procedure.


I was injured on the pistes during my rental and I had to return the equipment to the shop before the anticipated end of my rental period. Can I get a refund for the rental days I didnt use?

Any request for a refund must reach us at latest 30 days after the anticipated end of the rental, either by:

  • E-mail: service_clients,skiset,com
  • Fax: 00 33 1 55 39 30 10
  • Mail: CFLS / Skiset - 424, Bureaux de la Colline - 92213 Saint Cloud cedex - FRANCE.

In the event of illness or an accident occurring during the rental period, the rental conditions remain applicable. Only the equipment hired by the individual concerned may be refunded, and will then be billed in proportion to the number of rental days really carried out(on presentation of a doctor's certificate).
In this case, the refund (deducting 1 euro per person, inclusive of tax, for processing fees) will be made either by crediting the bank card used for the transaction, or by bank cheque if the customer paid with a cheque or a French "Chèque vacances". Any rental day commenced will not be subject to a refund.


The weather conditions at the resort prevented me from skiing. Can I get a refund ?
  • E-mail: service_clients,skiset,com
  • Fax: 00 33 1 55 39 30 10
  • Mail: CFLS / Skiset - 424, Bureaux de la Colline - 92213 Saint Cloud cedex - FRANCE.

On the event the ski area normally accessible from the equipment hire location is totally closed, and only in this case, the rental days concerned will be refunded upon the presentation of written proof issued by the resort's lift company. In this case, the refund will be made either by crediting the bank card used for the transaction, or by bank cheque if the customer paid with a cheque or a French "Chèque vacances".


For personal reasons, I had to return the equipment before the anticipated end of my rental period. Can I get a refund for the rental days I didnt use ?

An illness or accident occurring to one of the individuals having hired the equipment, or the closure of all the resort's lifts are the only grounds giving one the right to a refund. No exceptions will be made to this rule.


Can I get a refund directly from the shop ?

Requests for refunds are to be made to our Customer Service Department ; the shops are not authorised to accept or make refunds.
Nevertheless, you must request an equipment return form and any other document justifying the return of the equipment hired.


Customer account

How do I access my customer account ?

To access your account, merely go to the website, to the "Your Account" menu, enter the email address with which you made your rental reservation, then enter your password.


I forgot my password; how do I retrieve it ?

In the "Your Account" menu, enter your email address, and then click "I forgot my password".


Payment methods

Can I pay by cheque ? If so, how ?

Only for customers residing and skiing in France.
Yes, we accept payment for reservations by French bank cheque, to be paid in France, made out in euros, payable to the order of Comandes Internt CFLS - Skiset at the following mailing address:

  • Commandes Internet CFLS-Skisets
  • 424, Bureaux de la Colline
  • 92213 Saint Cloud cedex
  • FRANCE

Your cheque must reach us at least 15 days before your rentals starting date.
After receipt of your payment, you will be sent your exchange voucher by email, to be presented in the shop in order to pick up your equipment.


Is it possible to pay for my equipment rentals with French "Chèques vacances" ?

Only for customers residing and skiing in France.
Yes. We advise you to send a "Chèque vacances" for an amount less than or equal to the amount of the reservation, and if necessary supplemented by a post office or bank cheque.
If the amount of the Chèque vacances is greater than the reservation amount, we will not be able to refund the difference to you.
Cheques must be made out in euros to the order of Commandes Internet CFLS - Skiset at the following mailing address:

  • Commandes Internet CFLS - Skiset
  • Commandes INternet CFLS-Skiset
  • 424, Bureaux de la Colline
  • 92213 Saint Cloud cedex
  • FRANCE

Your cheque must reach us at least 15 days before your rentals starting date.
After receipt of your payment, you will be sent your exchange voucher by email, to be presented in the shop in order to pick up your equipment.


Products

Please clarify the differences between your various categories.

For complete information on our various ranges of equipment, please see our catalogue.


Is it possible to hire snowshoes, toboggans, ski suits, etc. ?

No, these products are not available for hire through our website; however, you may directly contact the shop located in the resort you are visiting to make a reservation.